Refund policy

Return & Refund Policy

Thank you for shopping with Nexzario. Customer satisfaction is our priority, and we are committed to providing a smooth and transparent shopping experience. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To qualify for a return, the item must meet the following conditions:

  • Unused, unworn, and in original condition

  • Returned with all original tags and packaging

  • Free from damage caused by misuse or improper handling

  • Accompanied by a valid proof of purchase or order confirmation

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To initiate a return, please contact our support team at:

Email: team.nexzario@gmail.com

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item (if applicable)

Once your request is reviewed and approved, we will provide detailed return instructions, including the return shipping address.

Please note: Returns sent without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

We kindly ask customers to inspect their order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item

please contact us within 48 hours of delivery at:

team.nexzario@gmail.com

Include clear photos of the issue so our team can assess the situation and provide a suitable resolution as quickly as possible.

4. Non-Returnable Items

The following items are non-returnable and non-refundable unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Beauty and personal care items

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Final sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, size, or variation, we recommend:

  1. Requesting a return for the original item

  2. Placing a new order once the return is approved

This ensures the fastest processing time.

6. European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the legal right to cancel or return their order within 14 days of delivery, without providing a reason.

To qualify:

  • The item must be unused and in original condition

  • Original packaging and tags must be included

  • Proof of purchase is required

7. Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing typically takes 5–10 business days

  • Additional processing time may be required by your bank or card issuer

If you have not received your refund within 15 business days after approval, please contact us at:

team.nexzario@gmail.com

8. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged

  • The item is defective

  • The wrong item was shipped

Shipping fees are non-refundable unless otherwise stated.

9. Contact Information

For any questions regarding returns, refunds, or your order, please contact:

Nexzario Support Team
📧 team.nexzario@gmail.com

We are committed to assisting you promptly and professionally.